Frequently Asked Questions
Shipping & Delivery
Do you offer free shipping?
Yes, we offer free shipping on all German orders. No hidden fees, no surprises at checkout — you'll see the full breakdown before you pay.
How long does delivery take?
Orders are typically processed within 1 to 2 business days, with delivery taking a further 6 to 10 business days once dispatched.
How do I track my order?
Once your order has been confirmed and dispatched, you'll receive an email with your tracking details. You can also track your order anytime via our Track Your Order page.
Sizing & Fit
How can I make sure the jacket will fit me properly?
Every product page includes a detailed size chart to help you find your fit. Since this jacket has a relaxed, boxy silhouette, we generally recommend true-to-size for a standard fit, or sizing up if you plan to layer underneath. Still unsure? Just send us a message and we're happy to help you choose.
Returns
What is your return policy?
You have a 14-day right of withdrawal from delivery, and as a gesture of goodwill, we honor returns for up to 30 days after delivery. Full details are on our Refund & Return Policy page
What if my order arrives damaged or incorrect?
Veuillez nous contacter dès sa réception par e-mail ou via notre formulaire de contact, et nous réglerons cela dans les plus brefs délais.
Payment & Security
Are my payment details secure?
Yes. All payments are processed securely through trusted providers and protected with SSL encryption. For more on how we handle your data, see our Privacy Policy.
What payment methods do you accept?
Visa, Mastercard, Maestro, Apple Pay, Paypal, Google Pay and Shop Pay
Customer Support
How can I contact customer service?
You can reach us anytime via our Contact page or by emailing contact@ledurra.com. A real person reads every message, and we aim to reply within 24 hours.
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14-DAY RETURN
14-day right of withdrawal, plus a 30-day hassle-free goodwill window
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SUPPORT
Email: contact@ledurra.com
